Restaurants & Catering

AI phone answering for restaurants

During rush hour, waitstaff can't get to the phone, and the customer books a table elsewhere. Puhebotti takes table reservations and catering inquiries automatically, around the clock, even when the kitchen is boiling over and the dining room is full.

Try free for 7 days → Listen to demo

Sound familiar?

Calls go unanswered at exactly the busiest moment

In the restaurant business, the busiest moments are the same ones when the phone rings most, and that's when your hands are already full.

Table reservations come in during rush hour

Friday lunch or weekend brunch: right when the dining room is full and waitstaff are on the move, the phone rings the most. No one has time to answer, and the customer books a table with a competitor.

Catering inquiries go unheard on weekends

A company or family calls over the weekend about catering for a summer party or holiday event. If no one answers, they reach out to another business, and you potentially lose a large order.

Customers expect a fast answer

Speed decides which restaurant a customer picks. If they don't get an answer right away, they won't call back, they'll find another restaurant that answers immediately. Every missed call is a lost customer.

Solution

Puhebotti handles reservations when the dining room needs you

An intelligent AI assistant that talks with your customers and collects all the reservation details for you.

Answers table reservation calls even at the busiest moments

Puhebotti answers in under two seconds, around the clock. Even when the entire staff is on the floor, every reservation call gets taken. No customer ever hears an unanswered ring.

Collects reservation details completely

The AI assistant asks the customer for everything needed: date and time, party size, special requests like allergies or a birthday celebration, and contact details. You get a ready summary by email.

Catering inquiries captured 24/7

Puhebotti takes catering inquiries in the evenings and on weekends too. It collects event size, date, budget and contact details, so you can put together a quote calmly the next business day.

Summary by email, easy to confirm

After every call you get a clear email summary: who called, what they booked, and when. You can confirm reservations calmly after a busy shift, with nothing forgotten.

How it works

Three steps: the customer gets an answer, you get the details

Puhebotti works automatically in the background so your staff can focus on running the dining room.

The customer calls

Puhebotti identifies the topic (table reservation, takeaway, catering inquiry, or a change) and asks only what's relevant. The customer doesn't notice a difference from a human.

The bot logs the details

The order or reservation is sent to your email right away as a ready summary: allergy info, party size and time, all correct. You confirm the reservation with the customer on your own schedule. A direct calendar integration is possible as an Enterprise solution.

Exceptions are routed to you

If a situation needs personal attention, the call is routed to staff with a ready summary. No back-and-forth. The issue gets resolved immediately.

Typical calls

What Puhebotti handles at your restaurant

The four most common call situations, handled fully automatically around the clock.

Table reservation

The AI assistant asks for party size, preferred time, special requests (like a birthday celebration or food allergy), and contact details. A ready reservation summary is waiting in your inbox.

Takeaway order

The bot collects the dishes ordered, pickup or delivery time, payment method and contact details. The kitchen gets the order as a clear list. No ambiguity, nothing missing.

Change or cancellation

A customer wants to change their reservation time or cancel a table. Puhebotti collects the change request and contact details and sends them to you ready to update in your booking system.

Catering inquiry

The bot collects the event date, guest count, budget, preferred menu and delivery address. You get the catering inquiry details ready, so you can put together a quote the very next business day.

FAQ

Frequently asked questions

Answers to the most common questions about setting up Puhebotti in the restaurant business.

Can Puhebotti take reservations after closing time?

Yes. Puhebotti works 24/7, including nights, weekends and holidays. A customer can make a table reservation or catering inquiry at any time, and you get a summary by email first thing the next morning. No reservation call goes unanswered.

How do allergy and special requests reach the kitchen?

Puhebotti actively asks about allergies and special requests with every reservation and order. The details are included in the email summary, clearly marked, so kitchen staff see them right away and nothing gets forgotten.

What if a customer wants to cancel or change their reservation?

Puhebotti collects the change or cancellation request along with the customer's details during the same call and sends them to you immediately. You make the actual change in your own booking system. A direct integration with your booking system is possible as an Enterprise solution if you want to automate this step too.

How quickly can Puhebotti be set up at my restaurant?

Setup is fast, typically a few days. You tell us your restaurant's opening hours, typical reservation needs and special requests, after which Puhebotti is ready to serve your customers. The 7-day free trial includes full support.

Puhebotti is developed in Finland. What does that mean in practice?

Puhebotti is a Finnish product developed by Maatti Labs Oy. You get support in English, the service understands the realities of the hospitality industry such as public holidays and seasonal peaks, and we respond quickly to day-to-day changes.

Calculator