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Technology

How does Puhebotti's AI work?

Puhebotti AI is the technology that makes natural phone conversations possible. On this page we explain what actually happens during a call, and how we keep the process transparent.

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Three stages

What happens during a call?

Every conversation goes through three technical stages, all in real time, without the caller needing to wait.

1

Speech recognition

The caller's speech is turned into text almost instantly, understanding dialects and everyday language too.

2

Language understanding

A language model interprets what the caller means and forms a relevant, natural response.

3

Speech synthesis

The response is turned back into natural speech, and the conversation continues without noticeable delay.

Natural conversation

Why doesn't Puhebotti sound like a robot?

Many worry that an AI answering service will feel stiff. Here's how we make sure it doesn't.

Tuned for natural language

Puhebotti recognizes everyday language, dialects, and imprecise phrasing. The caller doesn't need to rephrase their question or speak in an overly clear way.

Can converse, not just listen

If the caller interrupts, changes topic, or returns to an earlier point mid-call, Puhebotti keeps up with the flow of the conversation.

No noticeable delay

Responses arrive almost instantly, so the conversation flows at the same pace as a call with a human.

Asks only what's relevant

Puhebotti focuses on exactly the questions your business needs, without dragging the conversation out unnecessarily.

Principle

Honestly AI

Puhebotti always states at the start of the call that the caller is talking to an AI-assisted answering service and that the call is recorded. This is never hidden or left unmentioned.

The recording and the summary made from it are processed in line with the EU General Data Protection Regulation (GDPR). Exact retention periods, legal grounds for processing, and data subject rights can be found in the privacy policy.

Comparison

How is this different from a traditional phone menu?

Traditional phone menu
  • Works with fixed keypad choices
  • Doesn't understand free speech
  • One wrong choice and the caller gets stuck
  • Can't handle unexpected questions
Puhebotti's AI
  • Understands freely spoken language
  • Doesn't require specific keywords or keypad choices
  • Can ask for clarification if something is unclear
  • Remembers what's already been said during the call
FAQ

Frequently asked questions about the AI

Yes, always. Puhebotti introduces itself at the start of the call as an AI-assisted answering service and states that the call is recorded. The caller is never left unsure of who or what they're talking to.
Puhebotti combines three stages: speech recognition, which turns speech into text; a language model, which understands the matter and forms a response; and speech synthesis, which turns the response into natural speech. Together they enable a smooth, real-time conversation.
Puhebotti is tuned for natural language: it recognizes everyday speech and common ways of talking, doesn't require precise commands, and can respond naturally even if the caller interrupts or rephrases mid-sentence.
The call is recorded to create the summary, and data is processed in line with the EU General Data Protection Regulation (GDPR). Exact retention periods and legal grounds for processing can be found in the privacy policy.
Yes. Puhebotti AI is the technology that runs behind Smart Answering. It's the service product you can set up for your business.

Hear the AI for yourself

Call the demo number and hear what a natural AI conversation sounds like. Then you can set up Smart Answering free for 7 days.

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