What is a bot?
A bot is software that handles tasks automatically. A phone bot, like Puhebotti's Smart Answering, answers calls, holds a natural conversation with the customer, and emails a summary.
A bot explained simply
Put simply, a bot is a program that does a specific task automatically. In a business, a bot might answer questions, collect contact details, or take a call.
A bot (short for "robot") is software that carries out tasks automatically instead of a human. Bots can answer messages, hold conversations, collect information, or handle repetitive tasks.
Modern bots make use of AI: they don't just follow pre-programmed rules, but understand natural language and adapt to the situation. Puhebotti is an example of an AI bot specialized in phone conversations.
Different types of bots
Answers text messages on a website or in an app. The customer has to type. Suited to text-based communication.
Holds a phone conversation automatically. The customer calls a normal number. No app, no typing.
Handles emails automatically. Suits larger businesses with a lot of routine messages.
How does Puhebotti work in practice?
Puhebotti works through call forwarding. When you can't answer a call, it's automatically routed to Puhebotti. The bot answers in your language. In the Smart Answering plan it also holds a natural conversation with the customer and finds out what they need.
After the call, you get a clear summary by email: the caller's name, number, matter, and urgency. You can call back at the right time, prepared.
Frequently asked questions about bots
-
A bot is software that carries out tasks automatically instead of a human. Bots can answer messages, hold conversations, collect information, and handle routine tasks. A phone bot, like Puhebotti, handles phone conversations automatically.
-
AI is the broader concept: it refers to machine learning and intelligent reasoning. A bot is an application of it: it uses AI to handle a specific task. Puhebotti is an AI bot specialized in phone conversations. Read how its AI works technically →
-
A chatbot works via text on a website or messaging app. Puhebotti works on the phone. The customer calls a normal number and the bot answers the call. No app or computer needed.
-
A bot handles routine tasks: answering calls, collecting information, and creating summaries. A human always decides on next steps: quotes, contracts, and services.
Try Puhebotti for free
7-day free trial. Puhebotti answers calls right away, no contracts or hardware needed.