Business Phone Numbers in Finland
0800, 0600 or 010? Finnish businesses can obtain different types of phone numbers for different purposes. This guide explains how they differ and which one suits your company.
The three most common business number types
In Finland, numbers intended for business use are divided into three main types based on the billing model.
The caller pays nothing for the call. The company pays all incoming calls. Significantly lowers the barrier to making contact.
- Customer service and complaints
- Campaigns and competitions
- Consumer services
The caller pays the normal call charge plus an extra fee. The company receives a share of the call revenue.
- Advisory services
- Information services
- Entertainment lines
Normal call charge for the caller. The most common business number format in Finland: national, recognisable, and carrier-independent.
- Main customer service line
- Sales and order service
- Suitable for a wide range of industries
Which suits your company?
| 0800 | 0600 | 010 | |
|---|---|---|---|
| Price for caller | Free | Extra charge | Normal |
| Who pays for calls | Company | Caller | Caller |
| Best suited for | Customer service | Advisory | General number |
| Works with Puhebotti |
Puhebotti works behind your number
Puhebotti doesn't require a separate service number. It works via call forwarding. Calls are routed to Puhebotti from any number: your own mobile, a 010 business number, or an 0800 service number.
When a customer calls, Puhebotti answers, has a natural conversation, and clarifies the matter. You receive a summary by email regardless of which number the call came through.
Tip
If you already have an 0800 or 010 number, activate call forwarding to that number. Puhebotti will start answering calls immediately, without any changes to the number your customers see.
Questions about service numbers
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An 0800 number is a freephone service number: the caller pays nothing for the call, the company pays for all calls. Used in customer service where the goal is to lower the barrier to making contact.
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An 0600 number is a premium rate service number: the caller pays the normal call charge plus an additional fee. Typically used in advisory and information services.
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A 010 number is a business number with a normal call charge. It is the most common business number format in Finland: national, recognisable, and carrier-independent.
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Puhebotti works via call forwarding, so no separate service number is needed. It receives calls from any number: your own mobile, a 010 number, or an 0800 number.
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Puhebotti works behind your number
No new number, no hardware. Activate call forwarding and Puhebotti starts answering your calls.