Know what's happening. Always.
Puhebotti collects data from every call. Your own dashboard shows the state of your call traffic in real time — so you always have the insight you need to make good decisions.
Everything that matters in one view
Log in to your dashboard any time and see the status of your call traffic. No reports, no waiting.
What does the data tell you?
Each metric answers a concrete question that's relevant to your business.
Total call count
How many calls Puhebotti has handled in total. See growth clearly and justify the service's value with real numbers.
7- and 30-day trends
Short and long-term comparison reveals seasonal patterns, peak times, and quiet periods. Plan your resources ahead of time.
Reached conversation
What share of incoming calls reached a conversation with the caller. This metric reflects how well call routing is working, not what happened during the conversation or whether the caller's request was resolved.
Turns per call
Shows how many messages are exchanged during a call. A higher number means a longer conversation, but not on its own whether it went smoothly or needed more back-and-forth than usual.
Average call duration
Call length reflects customer service efficiency. The optimal call is long enough to gather the details — but doesn't waste anyone's time.
Total minutes
Total call time describes overall service usage and helps you anticipate future demand. Especially useful for growing businesses.
Data turns into decisions
Call statistics aren't just numbers. They're answers to questions that affect your business every day.
Resource your team precisely
See when call traffic is at its peak. Schedule your team's callbacks for when it matters most. Puhebotti handles the quieter moments.
Track growth
Growth in call volume mainly reflects growth in the number of inbound contacts. Compare months and identify which actions drove more inbound contacts.
Quality assurance
The share of calls that reach a conversation shows whether call routing is working as it should. If it drops, it's a signal to check your settings before customers notice.
Management reporting
One view is enough to tell leadership the status of the service. No separate reports needed. The data is always current and easy to present.
Especially valuable for growing businesses
The more calls, the more data. The more data, the more value.
Try free for 7 days
The dashboard is available from day one. See for yourself what the data reveals.