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Analytics

Know what's happening. Always.

Puhebotti collects data from every call. Your own dashboard shows the state of your call traffic in real time — so you always have the insight you need to make good decisions.

Dashboard

Everything that matters in one view

Log in to your dashboard any time and see the status of your call traffic. No reports, no waiting.

TOTAL CALLS
847
TOTAL MINUTES
1 204
CALLS LAST 7 DAYS
43
CALLS LAST 30 DAYS
186
SUCCESS RATE
91.2%
DROP-OFF RATE
8.8%
TURNS / CALL
11.4
AVG. DURATION
1:45
Metrics

What does the data tell you?

Each metric answers a concrete question that's relevant to your business.

Total call count

How many calls Puhebotti has handled in total. See growth clearly and justify the service's value with real numbers.

7- and 30-day trends

Short and long-term comparison reveals seasonal patterns, peak times, and quiet periods. Plan your resources ahead of time.

Success rate

What share of calls were handled successfully. A high rate means customers got what they were looking for.

Turns per call

Shows how rich the interaction is. A high number means Puhebotti is holding genuine, in-depth conversations with callers.

Average call duration

Call length reflects customer service efficiency. The optimal call is long enough to gather the details — but doesn't waste anyone's time.

Total minutes

Total call time describes overall service usage and helps you anticipate future demand. Especially useful for growing businesses.

Business value

Data turns into decisions

Call statistics aren't just numbers. They're answers to questions that affect your business every day.

Resource your team precisely

See when call traffic is at its peak. Schedule your team's callbacks for when it matters most. Puhebotti handles the quieter moments.

Track growth

Growth in call volume is a direct measure of business development. Compare months and identify which actions drove more inbound contacts.

Quality assurance

Success rate shows whether Puhebotti is working as it should. If the rate drops, it's a signal to check your settings before customers notice.

Management reporting

One view is enough to tell leadership the status of the service. No separate reports needed. The data is always current and easy to present.

Who is it for?

Especially valuable for growing businesses

The more calls, the more data. The more data, the more value.

Multi-location
multiple branches can track each unit's call traffic separately
Growth
a growing business needs data to support resourcing and service development
Insight
managers and leaders get a clear view without manual reporting

Try free for 7 days

The dashboard is available from day one. See for yourself what the data reveals.

Start free trial → 041 400 0700