AI phone answering service for IT support
IT support is on-site or on a remote session solving a problem, and can't answer the phone. Puhebotti receives support requests instantly, collects troubleshooting details in advance, and delivers everything straight to you.
IT support is solving a problem, the phone rings in the background
In IT support, every interruption can prolong an issue and frustrate the customer. Yet new support requests keep coming in by phone.
IT support can't answer mid-remote-session
You're remotely connected to a customer's machine or fixing a device on-site. The phone rings, but there's no way to answer. A new support request is left hanging without acknowledgment.
Urgent issues get buried in the queue
The network is down or a server isn't responding. For the customer, this is a critical incident. If the call doesn't get through, the customer waits in frustration, unsure if the issue was even logged.
Support request details are incomplete
The customer calls in a hurry: "My computer isn't working." Without precise details on the device, the error message and the operating system, IT support arrives blind, and the first visit is spent just gathering information.
Puhebotti collects the support request details, support solves the problem
An AI assistant receives support requests instantly, asks the right troubleshooting questions, and delivers everything ready-made to your support team.
Answers every call in under 2 seconds
The customer's support request doesn't get left hanging. Puhebotti answers instantly and reassures the customer that the issue has been heard, even if the whole team is tied up with other tickets.
Collects troubleshooting details in advance
Puhebotti asks for the device type, the error message, the operating system, and when the problem started. IT support knows the situation before calling back. The first contact resolves it, rather than just gathering information.
Serves outside opening hours too
IT problems don't check the clock. Puhebotti receives support requests 24/7 and prioritizes urgent messages right away. Your team knows by morning which issues are waiting to be handled.
Summary straight to your email or ticketing system
Every support request arrives in your email as a clear summary: customer, device, issue and urgency. You can prioritize tickets easily and respond in the right order.
Three steps: support request in, ticket ready
Puhebotti collects the details automatically, so IT support knows the situation before calling back.
The customer calls
Puhebotti identifies the type of issue (password problem, device failure, network outage or other) and asks for the relevant details: device type, error message, operating system and when the problem started.
The bot creates a ticket and attaches the diagnosis
The support request is logged in your ticketing system with complete details. The bot can give first-step instructions (for example, a password reset or restart) already during the call.
Urgent cases go to a specialist
Critical incidents (server down, network outage) are routed to the right specialist immediately with a ready-made summary. No unnecessary back-and-forth.
What Puhebotti handles in your IT support
Six of the most common support request types that Puhebotti receives and logs automatically around the clock.
Password and login issues
Puhebotti identifies the user, starts the password reset process and gives instructions. The most common support request is often resolved entirely automatically. IT support doesn't need to take any action.
Device failures and error messages
The bot collects the machine's name, serial number, location and error message. IT support knows the full situation before arriving. The first visit resolves it, rather than just gathering information.
Printing and network issues
Network status, printer ID and basic diagnostics: Puhebotti collects these details and documents the ticket. Routine issues can be routed to the right team right away.
Access rights and license requests
A request for access to a new system or a license activation: the bot collects the role, the system, the justification, and routes it into the approval workflow. No email chains, clear documentation.
Booking remote support or a field visit
Puhebotti asks for a suitable time for remote support or a field visit and sends the details straight to your IT team as a summary. Scheduling happens without back-and-forth messaging with the customer.
Device and software orders
An order for a new laptop or software license: the bot collects the model, quantity, cost center and delivery address. The procurement process starts immediately without emails.
Frequently asked questions
Answers to the most common questions about adopting Puhebotti in IT support services.
Yes. Puhebotti can be integrated with the most common ITSM systems, such as Jira Service Management, Freshdesk and ServiceNow. Support requests are logged directly as tickets with the right details. No manual entry.
Critical cases are identified by keywords and routed to on-call staff according to pre-agreed rules. The on-call person is notified immediately with a ready-made summary. No unnecessary waiting.
Yes. For example, instructions for a password reset or restarting a device can be given automatically during the call. Many support requests are resolved entirely without any action from IT support. Saves significant time.
Yes. Puhebotti receives support requests 24/7. Requests that come in outside office hours are waiting for you as tickets in the morning, and urgent ones are routed to on-call staff right away. No support request goes unnoticed.
Typically a few days. You tell us your most common request types, routing rules and ticketing system, and Puhebotti is ready to go. The free 7-day trial includes full setup support.
How much do missed calls cost your business?
Enter your own numbers. The calculator estimates the lost revenue per month.
Puhebotti answers before the customer calls a competitor.
Free for 7 days · No credit card
What an IT support service gets in practice
Every support request captured, complete details ready, IT support can resolve right away.
Every support request captured, information ready for IT support
Try it free for 7 days. No credit card, no commitment.