AI phone answering service for e-commerce customer service
Customers call about order status, delivery times and returns, exactly when the warehouse is busiest. Puhebotti answers every call automatically and collects the details, so your staff can focus on processing orders.
The phone rings, but orders are waiting to be packed
The busiest sales days bring the most customer service calls. That's exactly when staff are needed in the warehouse, not on the phone.
Warehouse staff end up on the phone instead of packing
During campaign weekends, orders pour in while the phone rings at the same time. Every minute spent on a call is a minute not packing, delivery times stretch, and customer dissatisfaction grows.
Customers want answers in real time
Where's my order? When will it arrive? Can I cancel it? These questions repeat dozens of times a day. The same answer has to be given over and over, one call at a time.
The return process gets lost
A customer wants to return a product but doesn't know how. Instructions given over the phone are easily forgotten, and the customer calls again. The return is delayed and the customer experience suffers.
Puhebotti handles customer service calls, your team packs orders
An AI assistant answers order and delivery inquiries automatically and collects the details needed for a callback.
Answers every call in under 2 seconds
Puhebotti answers instantly with no queue, even during campaign weekends and seasonal peaks when calls pile up. The customer gets an immediate response and doesn't close your store's tab in frustration.
Answers the most common delivery questions
You can program Puhebotti to tell customers about your delivery times, return policy and pickup point options. The customer gets an answer without anyone stepping away from packing.
Also serves outside opening hours
E-commerce orders often happen in the evenings and on weekends. Puhebotti answers 24/7. The customer gets return instructions at 10pm instead of leaving a frustrated review the next morning.
Summary straight to your inbox
A call that requires personal handling is logged as a summary in your email. Order details, caller's name and the question: everything ready for processing.
Three steps: how Puhebotti works for e-commerce
Puhebotti works automatically around the clock, so your warehouse staff can focus on processing orders.
The customer calls
Puhebotti identifies the topic (order status, delivery, return or complaint) and asks for the order number or email address to identify the customer.
The bot handles it and confirms
The bot checks the order details, makes any necessary changes or opens a return, and sends a confirmation to the customer. The customer gets an answer immediately. No queue, no waiting.
Exceptional cases go to a person
If the situation needs personal handling, the call is transferred to your team with a ready summary. No back-and-forth. The customer and the situation are already clear.
What Puhebotti handles for your e-commerce store
The five most common customer service situations, answered automatically by Puhebotti around the clock.
"Where is my package?"
Puhebotti collects the order or tracking number and forwards it to you immediately for handling. Real-time order status lookup directly for the customer is possible as an Enterprise integration.
"I want to change the pickup point"
Changing the address or pickup point before shipping: Puhebotti collects the change request and forwards it to you immediately for handling. A direct change in your order system is possible as an Enterprise integration.
"I ordered the wrong size"
Puhebotti collects the return request details and sends you a clear summary. Automatic return label sending is possible with an Enterprise integration.
"The product is damaged"
For complaint cases, the bot collects the necessary details (photos of the damage via an SMS link), opens a complaint, and guides the customer through the exchange or refund process. Everything documented and ready.
Frequently asked questions
Answers to the most common questions about setting up Puhebotti for e-commerce customer service.
Puhebotti asks clarifying questions and, if needed, transfers the call to a person with a ready summary. The customer is never left hanging. Every inquiry gets handled.
Automatically sending a return label requires integration with your e-commerce system and is available as an Enterprise solution. In the basic version, Puhebotti collects the return request details and sends you a summary, so you handle sending the label yourself.
Identifying customers by order number and preventing misuse requires integration with your order system. This is available as an Enterprise solution. In the basic version, Puhebotti collects the caller's details and routes to a person when needed.
Yes. Puhebotti supports several languages, including English. Swedish, Finnish and other languages are available by separate agreement, for example for international customers. Contact sales for details.
Puhebotti scales automatically with no need to hire extra staff, and even minutes beyond your monthly call-time quota are billed only at the unit price. Critical cases are routed to your team, but the vast majority of calls are handled independently, even during campaign weekends.
How much do missed calls cost your business?
Enter your own numbers. The calculator estimates the lost revenue per month.
Puhebotti answers before the customer calls a competitor.
Free for 7 days · No credit card
What an e-commerce store gets in practice
Staff pack orders instead of sitting on the phone. The customer gets an answer immediately.
Your team packs orders, Puhebotti handles customer service
Try it free for 7 days. No credit card, no commitment.