Call spikes and business hours - how Puhebotti helps
Monday mornings, busy campaign days, and after business hours: Puhebotti answers every call even when you can't.
Why is a call spike a problem?
During busy moments the phone can ring nonstop while your hands are already full of work. Every missed call is a potential customer who calls a competitor next. Puhebotti solves this by answering every call instantly.
When does a call spike typically happen?
Monday mornings
Contact requests that build up over the weekend often break loose on Monday between 8 and 10 am.
Campaigns and offers
A marketing campaign brings a call spike. Puhebotti scales automatically, even with dozens of calls at once.
Outside business hours
Customers call in the evenings, at night, and on weekends too. Puhebotti is always there.
Staff shortages
Holidays, sick leave, or a busy project: Puhebotti fills the gap and keeps customer service running.
Two ways to use Puhebotti to manage call spikes
1. Call forwarding outside business hours
The most common approach: during business hours calls reach your team as usual. When the office closes, you activate call forwarding to Puhebotti. In the morning you deactivate it, and Puhebotti's summaries are waiting in your inbox.
How to activate: Turn on call forwarding from your phone at the end of the day with the code **61*041XXXXXXX# (unanswered calls) or **21*041XXXXXXX# (all calls). Remove it in the morning with: ##002#
2. Continuous background coverage
Puhebotti is always on. When your team answers, Puhebotti does nothing. When the phone isn't answered (busy, unreachable, or no answer), Puhebotti automatically steps in. The customer always gets a response.
How is call forwarding activated based on business hours?
The simplest approach is manual activation at the start and end of the day. Many of our customers do this routinely as part of their opening and closing routine.
If you want to automate this, it can be done with your carrier's time-based routing or a separate switchboard system. We're happy to help.
Questions? Call 041 400 0700 and Puhebotti will take your details, or email [email protected].
Frequently asked questions
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Puhebotti answers instantly, with no wait time. It can handle several calls at once, so a spike doesn't overwhelm the service.
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Automatic scheduling is possible with your carrier's time-based routing or a separate switchboard system. The simplest approach is to activate forwarding manually at the end of the day and remove it in the morning.
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Puhebotti introduces itself normally with the company's name and explains that it's a digital assistant. The conversation is natural and to the point. The customer always gets a response, which is what matters most.
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Puhebotti notes the urgency in the summary. You can set an alert for specific keywords or flags so you see urgent matters right away. We can also configure Puhebotti to route urgent calls straight to you during call hours.