Appointment booking by phone: how Puhebotti helps
Puhebotti takes appointment requests 24/7, collects the details you need, and emails you a clear summary. No booking request goes unrecorded.
How does appointment booking work with Puhebotti?
When a customer calls to book an appointment, Puhebotti answers right away. It walks through the details you need in a natural conversation and emails you everything as soon as the call ends. You add the booking to your calendar at your own pace.
What information does Puhebotti collect for a booking?
Puhebotti is tailored to your industry. For appointment bookings it typically collects:
- The customer's name
- A phone number or email for a callback
- The requested service or procedure
- The preferred date or week
- Any additional details
When is Puhebotti a good fit for appointment booking?
Outside business hours
Customers call in the evenings and on weekends too. Puhebotti takes bookings even when the office is closed.
During call spikes
When every line is busy, Puhebotti answers the next call immediately. No booking slips through.
Recurring, similar requests
Appointment requests are often alike. Puhebotti handles them efficiently every time, with no variation.
A written summary, always
No more notes or forgotten requests. Every booking is saved right in your inbox.
Tip: Puhebotti doesn't add bookings directly to a calendar app, but the summary makes adding one yourself quick. A calendar integration is available as an add-on.
How do I set up appointment booking?
Puhebotti is tailored to your industry and needs. Tell us what information you want to collect for bookings, and we'll customize the bot script accordingly. Setup typically takes just a few days.
Questions? Call 041 400 0700 and Puhebotti will take your details, or email [email protected].
Frequently asked questions
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Puhebotti emails you the appointment details but doesn't add them to a calendar app automatically. A calendar integration is available as an add-on. Get in touch and we'll go over your needs.
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Puhebotti can tell the customer that their request has been received and that you'll be in touch to confirm. An automatic SMS confirmation is available via the SMS reminders add-on.
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Puhebotti also takes cancellations and change requests. It records the details and sends you a summary so you can handle the change in time.
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Puhebotti is especially well suited to hair salons, doctors, veterinarians, car repair shops, and other service businesses where appointment booking is a core part of the work. The script is always tailored to your industry.